Legal Information and Claims
- Registration at the Bank of Spain
- Corporate Governance and Remuneration Policy
- Claims and Customer Services
Zinia is a registered trademark of Open Bank S.A., a financial institution registered in the Banks and Bankers Register of the Bank of Spain and at the Trade Registry of Madrid on page 202, volume 5308, sheet M-87030.
- Registered office: Plaza de Santa Bárbara 2, 28004, Madrid
- Telephone number: +34 91 177 33 10
- Email address: ayuda@openbank.es
- Trade name: Openbank
- Tax ID number: A-28021079
- Legal business name: Open Bank S.A.
- Bank code: 0073
Openbank, in its normal course of business, is supervised by the following institutions, among others:
- European Central Bank and Bank of Spain
- National Securities Market Commission (CNMV)
- PriceWaterhouseCoopers, S.L. (external auditer)
- Spanish Tax Administration Agency
- National Social Security Institute (INSS)
The internal audit is carried out by Banco Santander, S.A.
- Open Bank S.A., is a member bank of Spain's Deposit Guarantee Fund for Credit Institutions.
Shareholder structure
| Name of shareholder | Number of shares | Percentage |
| Banco Santander, SA. | 172,782,818 | 99.999994212% |
| Cántabro Catalana de Inversiones, SA. | 10 | 0.000005788% |
For the purposes of Regulation 60 and 61 of Circular 2/2016 of 2 February of the Bank of Spain, issued to credit institutions regarding supervision and solvency, the following information is published:
- Articles of Association
- Regulations of the Board of Directors
- Organisation chart and prevention of conflicts of interest
- Risk procedures and internal control mechanisms
- Composition of the Board of Directors
- Composition of the Committees of the Board of Directors
- Remuneration of the identified group
- Remuneration of directors
- Suitability of directors and key executives
Want to get in touch with Zinia?
You can contact the Zinia Customer Service Department through the following channels:
– Telephone: +34 910 870 271, 9 a.m. to 5 p.m., Monday to Friday (excluding bank holidays).
– Email address: info.es@zinia.com
Zinia will inform you of the status of any claim or complaint made within 48 business hours.
1. Claims and Customer Services
In the event you’re not satisfied with the response provided by our Customer Service Department, you can contact the Claims and Customer Service Department of the Santander Group using the following contact details:
Claims and Customer Service of the Santander Group:
Post: Apartado de Correos 35.250, 28080, Madrid
Email address: Santander_reclamaciones@gruposantander.es
Fax number: 91 759 48 36
Telephone number: +34 91 276 21 54 or 900 22 32 42
You can find our Customer Service and Customer Ombudsman Regulations here.
2. Customer Ombudsman
The Customer Ombudsman is an independent body and the Santander Group is subject to its decisions. You can submit claims and complaints to the Customer Ombudsman using the following contact details:
Mr José Luis Gómez-Dégano y Ceballos-Zuñiga
Apartado de Correos 14019
28080 Madrid
Fax: 91 429 23 19
You can find the Customer Ombudsman Regulations here.
3. Bank of Spain
In the event you’re not satisfied with the response provided by our Customer Service Department or the Customer Ombudsman, or a period of one month has elapsed since the complaint or claim was submitted without response, you can submit the complaint or claim to the Bank of Spain in writing or online:
Banco de España
Departamento de Conducta de Entidades
C/Alcalá 48
28014 Madrid
To submit your claim or complaint to the Bank of Spain online, click here.
Please note that current regulations require customers to submit any claim or complaint to the Customer Service Department of the bank or the Customer Ombudsman, which acts independently as regards the principles and guidelines applicable to its duties, before it can be submitted to the Bank of Spain.
4. Complaint forms
Complaint forms are available at Openbank branches:
Paseo de la Castellana 134, 28046, Madrid
Plaza de Santa Bárbara 2, 28004, Madrid
Telephone number: +34 900 223 242
You can also download and submit the complaint forms via the following link: https://tramita.comunidad.madrid/denuncias-reclamaciones-recursos/reclamaciones-denuncias-consumo.
In accordance with the provisions of Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013, on the resolution of online consumer disputes, you can choose to resolve any dispute or discrepancy regarding the services provided by accessing the online dispute resolution platform of the European Commission here: http://ec.europa.eu/odr.