FAQsStart working with usStart working with usOnboarding and integrationOur products and servicesService detailsCredit checksDeclined purchasesAccount detailsSpecial circumstancesPurchases and deliveriesPurchasesIn-store purchasesDeliveriesReturns and refundsReturnsRefundsCancellationsPaymentsMaking paymentsPay in 30 daysPay in 3Managing paymentsPayment problemsFraud and securityFraud preventionIdentity verificationData protectionReporting fraudOur products and servicesAbout ZiniaGetting started with ZiniaProducts and servicesPricingReturns and refundsCancellationsManaging refundsSettlementsSettlement reportsReceiving paymentsOnboarding and integrationStart working with usIntegrationFraud and securityFraud preventionMost frequently asked questionsHow can I get in touch with the Merchant Support team?When will I get a response to my request to work with Zinia?After integration, how can I test the checkout process?What do I need to do before I start the Zinia integration process?Do I need to halt my website activity during integration?