FAQsStart working with usHow can I get in touch with the Merchant Support team?How can I get in touch with the Merchant Support team?Onboarding and integrationOur products and servicesService detailsDeclined purchasesAccount detailsCredit checksTrade-inInstant Payment (PSD2)FinancialsSpecial circumstancesMore helpPurchases and deliveriesPurchasesIn-store purchasesDeliveriesReturns and refundsCancellationsReturnsRefundsPaymentsMaking paymentsManaging paymentsPayment problemsFraud and securityFraud preventionIdentity verificationAuthentication checksData protectionReporting fraudOur products and servicesAbout ZiniaProducts and servicesPricingGetting started with ZiniaReturns and refundsManaging refundsCancellationsSettlementsSettlement reportsReceiving paymentsOnboarding and integrationStart working with usIntegrationFraud and securityFraud preventionYou can contact us at newbusiness.de@zinia.com and we will get back to you as soon as possible.