Trade-in

Our products and services

Our products and services

Service details

Declined purchases

Account details

Instant Payment (PSD2)

Special circumstances

Purchases and deliveries

In-store purchases

Returns and refunds

Payments

Making payments

Managing payments

Payment problems

Fraud and security

Fraud prevention

Identity verification

Authentication checks

Data protection

Reporting fraud

Our products and services

Products and services

Getting started with Zinia

Returns and refunds

Managing refunds

Settlements

Settlement reports

Receiving payments

Onboarding and integration

Start working with us

Fraud and security

Fraud prevention

Frequently asked questions

What happens with my payments if the final trade-in value is lower than the estimated value?

What happens with my payments if the final trade-in value is higher than the estimated value?

Flexible trade-in: can I trade-in a device that I’m still paying for through Zinia?

Can I use my trade-in credit to reduce the Zinia instalment amount?

How does trade-in work with Zinia?

Can I use trade-in with Zinia?

What is a trade-in service?