Why was one of my customers not able to pay with Zinia?

Our products and services

Our products and services

Service details

Declined purchases

Account details

Instant Payment (PSD2)

Special circumstances

Purchases and deliveries

In-store purchases

Returns and refunds

Payments

Making payments

Managing payments

Payment problems

Fraud and security

Fraud prevention

Identity verification

Authentication checks

Data protection

Reporting fraud

Our products and services

Products and services

Getting started with Zinia

Returns and refunds

Managing refunds

Settlements

Settlement reports

Receiving payments

Onboarding and integration

Start working with us

Fraud and security

Fraud prevention

It doesn't happen often, but there are particular reasons why a customer might not be able to pay with Zinia. Please ask the customer to contact us at info.de@zinia.com so we can look into it.