I've received a reminder for a payment that I've already made. What should I do?

This issue may be due to the time it takes to receive bank transfers. If you’ve paid by bank transfer, please bear in mind that it usually takes around 2-5 days to be processed and registered. As such, your payment may still be pending registration in our system. This is why you may have received a reminder for a payment you’ve already made. If that is the case, you can forget about the reminder.

Please allow a few days for your bank transfer to be registered in our systems. Once we receive the transfer, we’ll send you a confirmation by email and update the payment status in your account.

If after 2 days your payment is still not registered, send us an email at info.de@zinia.com or speak with us via the Zinia chat during our customer service hours (Monday to Friday: 9:00 a.m. - 5:00 p.m.).