I cancelled my entire order, but my account still shows I have to make a payment. What do I need to do?

Cancellations are first processed by the online or physical store. Once processed, the store will inform us of the cancellation and we will update your payment status. As such, the payment status isn’t updated automatically. In fact, it may take a few days to update after the cancellation has been processed. But don’t worry, we’ll let you know as soon as we’ve updated your payment status.

Is the payment due date approaching, but you’ve cancelled your entire order? Don't worry, you don't have to pay for anything you don't want to keep. If your payment status has not been updated after one week, email us at info.de@zinia.com or speak with us via the Zinia chat during our customer service hours (Monday to Friday: 9:00 a.m. - 5:00 p.m.).