How can I protect myself against fraud?

You can find lots of useful information through industry initiatives to help consumers protect themselves against fraud. We’ve highlighted a number of these simple tips below:

- Never give out your personal or financial data to anyone who has called you unexpectedly. This includes your account details, password and PIN. Neither financial service companies nor the police will ever call you asking for this kind of information.

- Never download any software onto your PC or mobile phone when asked to do so by someone over the phone or by email, even if you think you’re speaking to a trusted organisation.

- If you’re unsure about someone who has called you claiming to be from the bank or another company, hang up and call back on the company’s telephone number published online.

- Keep your personal data secure when using your card over the phone, online or in stores by ensuring that others can’t overhear you or see your information.

- Use a redirection service when moving to a new home, such as the one often provided by national postal services, as well as informing your bank, card company and any other organisation that requires your new address.

- Destroy unwanted documents including bills, bank statements or letters that are in your name, preferably by using a shredder.

- Provide as little personal information about yourself on social media as possible and only accept invitations from people you know.

- Be careful if other people have access to your post. Contact your postal service if you think your post is being stolen.

- Immediately, cancel any lost or stolen credit or debit cards immediately.

- If your passport, driving licence, cards or other personal information have been lost or stolen, immediately contact the issuing authority.