FAQsDeliveriesDeliveriesPurchases and deliveriesOur product and servicesService detailsCredit checksDeclined purchasesAccount detailsSpecial circumstancesPurchases and deliveriesPurchasesIn-store purchasesDeliveriesReturns and refundsCancellationsReturnsRefundsPaymentsPay in 3 instalments - making paymentsPay in 14 days - making paymentsManaging paymentsPayment problemsFraud and securityFraud preventionIdentity verificationAuthentication checksFraud preventionData protectionReporting fraudOur products and servicesAbout ZiniaGetting started with ZiniaProducts and servicesPricingReturns and refundsManaging refundsCancellationsSettlementsSettlement reportsReceiving paymentsOnboarding and integrationStart working with usIntegrationFraud and securityFraud preventionWant to know more about deliveries? Check out these FAQs.Most frequently asked questions I've received the wrong order. What do I need to do?I've received the invoice, but I haven't received my order. What do I need to do?Where can I find information about the delivery of my order?When will I receive my order?