My iDEAL payment isn't registered. What should I do?

If you paid by iDEAL, please bear in mind the following:

-Payments usually take a few minutes to be processed. However, please allow a day or two for the payment to be registered in our system.

-If after 2 days your bank statement shows that you’ve paid, but your Zinia payment status indicates otherwise, we will contact iDEAL to resolve the issue. To do this, please call and provide us with the following details:

• The 16-digit iDEAL transaction number that appears in your bank statement, which will start with one of the following 4-digit sets: 0020, 0030, 0050, 1150, 0140, 0170, 0670, 1030, 0640, 0370, 0750.

• The amount.

• The time and date of your payment.

In the above case, please call us on +31 30 7007 909, email us at info.nl@zinia.com or speak with us via the Zinia chat.